Privacy Policy

Last updated September 24, 2026

ArkhiNet LLC ("ArkhiNet", "we", "us") builds a desktop application for network engineers and MSPs. This policy explains what data we handle and how. We've designed ArkhiNet to collect as little as possible.

Local-first by design

ArkhiNet is a local-first desktop application. The client, site, and device information you enter is stored on your own computer, not on our servers.

ArkhiNet does not store the credentials to your devices. This is a deliberate security decision: your device passwords and secrets are never collected, transmitted to us, or saved in the app's data.

What we collect

We handle only what's needed to license and support the product:

• Account & license data: the email address and license key for a Team license, and, for each computer you activate it on, a hashed identifier, the computer's name and its operating system. We use these to activate and validate your license and to apply the computer limit.
• Payment data: collected and processed by Paddle, not by us (see below). We do not see or store your full card details.
• Support correspondence: if you email us, we keep that message to respond and provide support.

Downloading and using ArkhiNet Free requires no account, email or sign-up.

The network and device documentation you create in ArkhiNet stays on your machine. It is never sent to us or to any of the service providers described below.

Connections the app makes

ArkhiNet works fully offline. When a connection is available, it makes the requests below. None of them include your inventory, and all of them fail quietly without a connection.

• Update checks: at launch and every six hours, the app checks our release server for a new version and downloads it if one is available. This reveals your IP address and app version to the server.
• End-of-support data: at launch, the app downloads Fortinet's public end-of-support feed so it can flag ageing hardware in your inventory. The matching happens on your computer. Fortinet sees only a standard request from your IP address.
• License checks (Team only): the app contacts our license management provider to activate and validate your license, sending the license and computer details listed above. ArkhiNet Free makes no license checks.
• IP lookup tool: when you open the IP lookup tool, the app asks a public IP-echo service for your external IP address. That service sees only a standard request from your IP address.

How we use it

• To activate, validate, and manage your license.
• To provide customer support and respond to your enquiries.
• To send essential service messages about your purchase or account.

Payments & service providers

Payments are processed by Paddle.com, our merchant of record. When you buy a plan, Paddle collects and processes your payment information under its own privacy policy and handles applicable VAT/sales tax. We receive confirmation of your purchase and the license details needed to provision access, not your payment card data.

We also rely on a small number of service providers:

• A license management provider, which stores your license and the account and computer details listed above.
• A transactional email provider, which delivers your license key and service messages to your email address.
• Hosting providers for this website and for app releases, which log standard request data such as IP addresses.

Each provider processes data only to deliver its service to us. A list of the providers we use is available on request.

This website

This website has no forms, no analytics of its own, and sets no cookies of its own. Pages that offer checkout load Paddle's scripts, which may collect information about your visit, such as your IP address and browser, and may use cookies or similar storage to run checkout and measure customer retention. This is governed by Paddle's privacy policy.

Data retention

We keep account and license data for as long as your license is active and as needed for legal, tax, and accounting obligations. Support emails are retained as needed to provide support.

Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal data we hold about you, and to object to or restrict certain processing. To make a request, email support@arkhinet.com and we'll respond in line with applicable law.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact

Questions about privacy? Email support@arkhinet.com.